Wyatt & Ash ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website (the "Site") or make a purchase from us. By using our Site, you agree and consent to the terms outlined in this policy.

 

1. Information We Collect

Personal Information  

We collect the following personal information from you:

  • Contact Details: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Credit card or other payment method details (processed securely).
  • Order Details: Products purchased, order number, and transaction history.
  • Account Information: Username and password if you create an account.
  • Feedback: Customer feedback received from emails, reviews, calls.

Automatically Collected Information

When you visit the Site, we collect certain information about your device and browsing behavior, including:

  • IP address, browser type, and operating system.
  • Pages viewed, time spent on pages, and referring/exit URLs.
  • Cookies and similar tracking technologies.

Information from Third Parties

We may receive information about you from third-party services, such as payment processors or social media platforms when you interact with us through these channels.

 

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Fulfillment: To process payments, ship products, and manage orders.
  • Customer Support: To respond to inquiries and provide support services.
  • Marketing and Promotions: To send newsletters, special offers, and updates, with your consent.
  • Site Improvement: To analyze user behavior and improve our Site’s functionality.
  • Compliance: To comply with legal obligations, such as fraud prevention and tax requirements.
  • Other Purposes: For such other business purposes as we may disclose to you or as set forth in applicable privacy laws.

 

3. Disclosing Your Information

To the extent permitted by law, we may disclose your personal information to the following third parties::

  • Affiliated Companies.  To other commonly owned companies in the Wyatt & Ash group.
  • Service Providers: To service providers who provide services to us, such as website hosting, website functionality, data processing, payment processors, shipping companies, email delivery services, and IT services.
  • Legal Compliance: If required by law, we may share your information to comply with legal requirements and regulations or to protect our rights.
  • Other Disclosure: As otherwise described to you from time to time or as may be required by law.

We do not sell or rent your personal information to third parties.

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, including:

  • Essential Cookies: Necessary for the Site to function.
  • Performance Cookies: To analyze Site usage and performance.
  • Marketing Cookies: To deliver targeted advertisements.

You can manage or disable cookies through your browser settings. Note that disabling cookies may impact your Site experience.

 

5. Your Rights

The laws of your jurisdiction of residence may provide you with certain rights with respect to your personal information.  These include, among other rights, your right to request that we confirm whether we are processing your personal information, correct errors in such personal information, and delete your personal information.

 

For California Residents (CCPA)

Under the California Consumer Privacy Act, you have the right to:

  • Know what personal data we collect and how it is used.
  • Request deletion of your personal data.
  • Opt-out of the sale of personal data (we do not sell personal data).

To exercise your rights, please contact us at info@wyattandashhome.com.

 

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Personal Information of Children.  Our services are for persons over the age of 18.  We do not knowingly collect personal information from children under the age of 18.  If you are  under the age of 18, please do not attempt to register for or use our services or provide us with personal information.

8. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

 

9. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

 

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site signifies your acceptance of any updates.

 

11. Contact Information

For questions or concerns about this Privacy Policy or your personal data, please contact us at: info@wyattandashhome.com